{"id":3664,"date":"2021-11-19T17:48:41","date_gmt":"2021-11-19T22:48:41","guid":{"rendered":"https:\/\/stage.museedeshospitalieres.qc.ca\/?page_id=3664"},"modified":"2022-11-18T12:23:32","modified_gmt":"2022-11-18T17:23:32","slug":"faq","status":"publish","type":"page","link":"https:\/\/stage.museedeshospitalieres.qc.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row content_placement=”top” row_content_width=”grid” css=”.vc_custom_1569830299170{padding-top: 142px !important;padding-bottom: 160px !important;}”][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0 vc_col-xs-12″]

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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tHow much does it cost to visit the museum?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Current admission fees are listed on the Planning a Visit page.<\/strong><\/a>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDo the admission fees include tax?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Yes, all the admission fees include taxes.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs the museum free on sundays?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Entrance to the museum is free on the first Sunday of every month.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhere can i buy tickets?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Tickets for museum visits are available on site, at the museum\u2019s reception desk.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDo i need to reserve?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Some of the activities offered as part of the cultural program require reservations. You can reserve online or in person, at the museum reception.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat payment methods are accepted?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]We accept payments by debit card (Interac), credit card (Visa and Mastercard) and cash.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tI\u2019m a student: how can i obtain the student discount?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Go to the museum\u2019s reception desk with a valid student card.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat is your cancellation policy?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]If you\u2019ve reserved a place for an activity, you can obtain a refund up to 24 hours before the activity. But take note: some activities are not refundable. Please make sure you understand the conditions when you purchase your ticket or make a reservation.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row content_placement=”top” row_content_width=”grid” css=”.vc_custom_1569830299170{padding-top: 142px !important;padding-bottom: 160px !important;}”][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0 vc_col-xs-12″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhat are the museum\u2019s opening hours?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]You\u2019ll find the museum\u2019s opening hours on the Planning a Visit page.<\/strong><\/a>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs it possible to reserve a guided tour outside of regular museum opening hours?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Yes, If you wish to visit the museum with a group, you can reserve a guided tour from Monday to Sunday.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tHow do i get to the museum?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]The museum can be reached on public transport, via metro (orange line, Sherbrooke station) and bus (144, Des Pins\/Saint-Urbain stop); or via metro (green line, Place-des-Arts station or Saint-Laurent Station) and bus (129, 80 Des Pins\/Du Parc Avenue stop or 55 Des Pins\/Roy stop).<\/p>\n

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If you wish to come by bike, there are BIXI stations located near the museum.[\/vc_column_text]\t<\/div>\n<\/div>

\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDoes the museum have a parking lot?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]No. Only people with reduced mobility can reserve parking in advance by calling 514 849-2919.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs the museum accessible to people with disabilities?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Yes, the museum is certified by K\u00e9roul.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tAre pets allowed in the museum?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]No, pets are not allowed in the museum. But we do accept service dogs accompanying people with vision impairment.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row content_placement=”top” row_content_width=”grid” css=”.vc_custom_1569830299170{padding-top: 142px !important;padding-bottom: 160px !important;}”][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0 vc_col-xs-12″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tHow long does it take to visit the museum?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]The length of a museum visit varies depending on the exhibition and the individual. If you wish to take your time exploring the museum, we recommend a visit of between 1 and 2 hours.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDo you offer guided tours?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Yes, the museum offers guided tours of its exhibitions to groups composed of at least 8 people. To learn more, visit the Exhibitions page.<\/strong><\/a>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tDoes the museum offer family activities?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Yes, all the activities are listed on the Families page.<\/strong><\/a>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tWhere can i find the activities offered by the museum?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]All our ongoing activities are listed in the Current Events<\/strong><\/a> section.\u00a0The dates of the thematic tours are given on the pages devoted to each activity.<\/strong>[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tCan i take photographs inside the museum?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]No. The only object you are permitted to photograph is the La Fl\u00e8che Staircase, situated in the museum\u2019s entrance hall.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][vc_row content_placement=”top” row_content_width=”grid” css=”.vc_custom_1569830299170{padding-top: 142px !important;padding-bottom: 160px !important;}”][vc_column offset=”vc_col-lg-offset-0 vc_col-lg-4 vc_col-md-offset-0 vc_col-md-12 vc_col-sm-offset-0 vc_col-xs-12″]
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\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs it possible to buy souvenirs?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Yes, at the Museum boutique located in the reception hall, you will find a selection of books, DVDs, postcards and objects related to the Museum’s themes.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs it possible to eat at the museum?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]No, the museum does not have either a dining area or a restaurant. However, when making their reservation, groups who wish to bring their lunch may ask permission to use the Jeanne Mance Room.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tIs there a checkroom where visitors can leave their belongings?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]Yes, visitors have access to a checkroom without attendant. Backpacks must be left at the museum\u2019s reception desk.[\/vc_column_text]\t<\/div>\n<\/div>
\n \n\t\t<\/span>\n\t\t<\/span>\n\t<\/span>\n\tHow can i keep informed about the museum\u2019s activities?<\/span>\n<\/h6>\n
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\n\t\t[vc_column_text]You can sign up for our newsletter<\/strong><\/a> to learn all the latest museum news, and you can follow us on social media.[\/vc_column_text]\t<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"

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